FAQ

We now ship to 92 countries worldwide, click here to find your region and place an order. Should you have any queries or trouble placing your order please contact the team here

Orders should arrive within 3-10 working days depending upon the country your order is being shipped to (full details please see here.)

If you ordered as a pre-order for a delivery at a later date, please see the product description on the product page or in your order confirmation email for delivery times. If you have not received this email we recommend you check your spam folder and if still unsuccessful please contact us via this form.

We use UK Mail, DPD, Fed Ex and USPS to deliver goods. If you are not at your address upon delivery you should receive card from the courier, please keep an eye out for this card. For any queries regarding tracking your order please contact the courier directly with your tracking number.

UK customers call UK Mail 024 7693 7770

EU customers call DPD 0121 275 0500

USA customers call USPS (800) 522-9085

Once we have received your order the order details are automatically passed to our 3rd party warehouse. Please note it is not always possible to change details once an order has been raised however, should you need to change the details of your order please contact us as soon as possible with your order number via this form so we can look to help you further.

We accept Visa, VISA Debit, Mastercard, Maestro and PayPal.

Orders & Delivery

We make every effort to ensure every single one of our products provide the highest satisfaction. If there is something wrong with your order, please contact us and we will be in touch shortly.

If the product you have ordered is faulty, you have 30 days from the date of receipt in which to contact us to arrange a refund or exchange. Please visit our contact us page here.

You have the right to cancel the contract for the purchase of any item within 14 days of delivery. Please note that you will be responsible for the costs of returning the goods to us. We recommend that you choose a returns service which allows you to track your parcel, we cannot be held responsible for lost parcels without a tracking reference.

Please make sure all returns include your name, order number, contact details and reason for return. Please visit our contact us page to advise of returning your goods.

For StylPro returns, please ensure the device, bowl and collars are clean and placed in the original packaging to ensure a refund or exchange.

Who to contact

Please contact us here and a member of our team will be in touch.

Please complete this form and a member of our team will be in touch.

Please complete this form and we will be in touch as soon as possible.

StylPro

You can download the instructions sheet here. Please note page 2 is in English.

Please check you have removed the small, transparent battery tab. Please use this video as a guide. Should you still be experiencing issues with your device please contact us here.

We recommend you clean you brushes once per week or when changing makeup styles and want fresh brushes.

The original black StylPro device does not come with bottled StylPro Cleanser. The StylPro kit does however include 2x 1/3 fl.oz. sachets of cleanser ( click here for exceptions) The StylPro Cleanser is sold separately and available here.

The New StylPro Gift sets do contain a 150ml bottle of StylPro Cleanser.

You do not have to use the StylPro cleanser but for best results we highly recommend it. The StylPro Cleanser was made to make your brush cleaning experience even better.

If you trying to remove water soluble makeup (powder makeup, bronzer, blusher, eye shadow) from your brush you can use liquid soap and water.

If you are trying to remove oil-based makeup (liquid foundation, eye liner, lipstick) then a cleanser is required. The StylPro kit comes with 2x 1/3 fl.oz sachets of our especially developed StylPro Cleanser (click here for exceptions), you will be amazed how effective our cleanser is at removing oil-based makeup.

The StylPro will work with IPA (100% alcohol) or other brand makeup brush cleansers however, they are not as effective. Please note that if you use your powder brush after applying foundation, sometimes your powder brush can become clogged with foundation therefore, you may have to use some StylPro cleanser.

DO NOT mix the StylPro cleanser with water.

Yes, you can use your preferred brand of anti-bacterial liquid soap and water to remove water soluble makeup from your makeup brushes.

We advise you add a small squirt or pump of anti-bacterial liquid soap into the bowl first, not too much as this will cause the solution to over froth when the device is in use. Then add a small amount of water, enough to cover the tips of the bristles. Do not submerge the brush ferrule (the area that holds the bristles) into the solution and get it wet as this may cause damage the bristles.

We recommend an anti-bacterial hand wash. Others recommend conditioning shampoos.

Yes, when the StylPro device is used with the StylPro Cleanser your foundation brush will look brand new again. Depending on how dirty the brush is and the last time the brush was cleaned, it may have to be cleaned more than once to remove all of the makeup from the brush. Please DO NOT mix the StylPro Cleanser with water.

We have tested the StylPro with a huge range of brushes and most brush types will fit into the collars. There are 8 silicone collars which have been especially designed to hold any brush handle which is between 3/16 inch (4mm) and 1 ¼ inch (30mm) in diameter. The StylPro cannot hold flat handle, oval or double ended brushes.

Yes, the StylPro works with a range of natural and manmade brushes.

Please note we do recommend natural brushes are only spun dry for 3-5 seconds. If any of the bristles do stick out, please use a damp cloth to mould them back into shape and leave them to air dry.

The force exerted on the bristles when spinning is very low in comparison to the bending, squeezing and pulling action used when cleaning brushes by hand. As part of our testing we retested a range of brushes 500 times, to see how they were affected. The results show that there was little to no effect on the bristles. Please note when changing from wet to dry, bristles can be delicate. For natural bristles especially, please only spin dry for 3-5 seconds then stop. If any of the bristles do stick out, please use a damp cloth to mould them back into shape and leave them to air dry. However, as there are so many factors regarding brushes we cannot be held responsible for any damage to your brushes.

The StylPro original can only clean one brush at a time however, the StylPro Expert does have a multi brush collar allowing 8 small brushes to be cleaned at one time. Please click here. to view the StylPro Expert.

Currently the StylPro device or StylPro Cleanser cannot be used to clean a Beauty Blender or sponge.

Yes, 2x AAA batteries are included. However, due to regulations, orders to Iceland will not include batteries.

With normal use the batteries should last for up to 1000 uses. Please note the batteries included are non-rechargeable, however rechargeable batteries can be used.

The StylPro bowl is easy to clean with soap and water, it is also dishwasher safe. You can also use kitchen paper to soak up any leftover cleanser.

The StylPro limited warranty lasts 1 year from the date of purchase. Please keep the original receipt for warranty service. For service or repair during this warranty period, contact us here with proof of purchase. Please note the warranty does not cover damage resulting from accidents, misuse, alterations, abuse, lack of reasonable care or use other than described in the instructions, or performance of service or repairs by an unauthorised service centre. This warranty is valid only on merchandise sold by authorised retailers. Note, the item must be thoroughly cleaned prior to return. We cannot take any responsibility for any damage to brushes cleaned using the StylPro.

StylPro Expert

StylPro Expert is a professional version of the StylPro boasting an array of upgraded features including a new revolutionary multi-brush collar, 10 x quick release collars, a Tritan™ tipping bowl, an automated timer and dual speed.

The StylPro Expert device comes with a Tritan™ tip to empty bowl. The tipping bowl allows up to 12 brushes to be washed, before it requires emptying, saving valuable time and effort. The bowl is dishwasher safe.

The new collars have grooves, which makes attaching and removing collars from any brush type extremely easy. The collars also come in new sizes and there are also two universal collars which fit 95% of brushes tested.

Currently the Expert bowl and collars are only available to purchase with the StylPro Expert device.

StylPro Cleanser

You do not have to use our StylPro Cleanser however, we do recommend it especially for removing oil-based makeup like foundation and lipstick as it’s designed to break down the oils.

The StylPro Cleanser contains Isododecane; this is often used in mascara. The StylPro cleanser also contains Vitis Vinifera (Grape) Seed Oil, Triticum Vulgare (Wheat) Germ Oil and Argania Spinosa (Argan) Kernel Oil. The StylPro cleanser is Paraben free, alcohol free, sulphate free and Registered by the Vegan society. For additional information on the StylPro Cleanser please click here.

No, the StylPro Cleanser should not be mixed with water. It is designed to cut through oil-based makeup on it’s own for the best results.

We recommend using one capful 1/3 fl.oz. (10ml) of StylPro Makeup Brush Cleanser to the StyPro bowl, this is enough to clean even the dirtiest of foundation brushes. Please ensure you get the entire brush into the cleanser during the 1st stage. For best results try tipping the bowl on its side.

The StylPro Cleanser is created to thoroughly remove even the thickest oil-based makeup on any type of brush, it’s gentle yet highly effective formula cuts through stubborn cosmetics. The solution is free from alcohol, parabens and sulphates and is registered by the Vegan Society. When used in conjunction with the StylPro device it will clean, condition and dry bristles in less than 30 seconds.

No, it has not been tested on animals.

Yes, the StylPro Cleanser is registered by the Vegan Society as a product suitable for Vegans as it does not involve or contain animal-derived ingredients and has not involved animal testing.

If you are using the StylPro to clean makeup brushes that will only be used on your face then you do not need to change the cleanser after each brush has been cleaned. You can clean up to 5 of your own brushes in the same cleanser solution. If you are a makeup professional or your brushes will be used on someone else’s face then we would recommend you change the cleanser after each brush has been cleaned.

No, your brushes will not need rinsing after cleaning. The main ingredient of the StylPro Cleanser is used in mascara, it can therefore be used on the skin. The spinning action of the StylPro removes virtually all traces of the cleanser from brushes. Our StylPro cleanser is also a conditioner, the unique formula is infused with nourishing Wheatgerm, Grapeseed and Argan oils which will gently condition the brush leaving the bristles silky, smooth and protected.

Yes, with 5-8 ml (about one capful) of the StylPro Cleanser solution, the StylPro will leave your brush looking brand new. In fact the StylPro Cleanser was developed especially for this purpose. Estee Lauder Double Wear which is one of the most popular foundations, is known to be incredibly difficult to remove. In our testing we used this foundation as our benchmark.

If you are regularly cleaning your own brushes, you can clean up 3-4 brushes with the same 1/3 fl.oz. of cleanser. The cleanser will look very dirty however it is still very effective. If you are cleaning other people’s brushes, you must use fresh cleanser for every brush.

StylPro Gift Sets

The StylPro Makeup Brushes are currently only available within the Gift Set as a gift with purchase.

The StylPro Makeup brushes are man made and the bristles are synthetic.

No, the new coloured devices are only available as part of the new gift sets.

The box dimensions are 20cm x 26cm x 10cm.

Including all packaging the Gift Set weights 545g.

Stylfile Clippers

Please click here to see our demo video on how to use the clipper. If you are still experiencing issues or have further queries, please contact us here. Our clippers hold a 25 year guarantee.

Nipper Clipper

When your baby is about a month old, the nails will have started to harden a little and will have a firmer free edge. At this point you can start to use Nipper Clipper. Fingernails may need trimming more often than toenails as they grow quicker.

The Nipper Clipper has a unique ‘spy hole’ which allows you to see exactly what you are cutting.

The Nipper Clipper has curved, overlapping blades, which slice across each other with a scissor-like action to precisely and smoothly trim even the tiniest of finger or toenails, quickly and effectively. The scissor-like action of the blades mean that it’s smooth, sharp and almost silent to use.

The Nipper Clipper is made from surgical stainless steel, the Nipper Clipper is sturdy, hygienic and easy to clean.

Don’t be tempted to bite your baby’s nails to keep them shorter or smoother. Germs from your mouth could get into any tiny cuts on your baby’s fingers, possibly causing an infection. You also won’t be able to see what you’re doing, and you’ll find your baby’s fingernail is tiny compared to your teeth! Instead use the S-shape Baby File that comes with the Nipper Clipper.

Yes, the Nipper Clipper is designed to precisely and smoothly trim even the tiniest of finger or toenails.

‘Timmy Tickle Baby’ is available as a free download from the App Store here.

Timmy Tickle is a friendly octopus that loves to play. Let Timmy entertain your active baby as he shows off his costume collection or changes colour and shape to look like different fruits. Then enjoy happy tunes as different objects and letters fall and bounce around the screen. The app has 3 different control options for different ages and the content has been devised with Child Psychologists to ensure safe and suitable content. We recommend keeping your device out of reach of very small children and using it for sessions of no longer than 20 minutes.

No, Nipper Clipper is not designed or intended for use on adult nails. It must always be used on children’s nails under adult supervision. It is not a toy and should be kept out of the reach of children.

The Stylfile Baby File has the unique S-shape that has made Stylfile famous. The curve of the tiny file follows the natural shape of baby nails to leave them smooth and free from any sharp edges after clipping.

Stylfile

We would expect your Stylfile to last approximately 12 months but it will depend on how you use it. It is made from high quality silicone carbide which is especially selected because it is hard wearing and long lasting.

All of our Stylfile files will have at least a 500 grit. Please note the Stylfile 2 has a 500 and a 250 grit.

Stylfile Gel

Yes, the Gel Remover Clips are designed to be used time and time again, they are quick and easy to use and will save you time and money.

This will depend on how you use the product. You can keep using your clips and when your acetone runs out you can re-order from our website.

When removing your own gel polish, you can only do one hand at a time. If you require more or replacement clips they are available to buy separately here.

Other

Tom's loves hearing about new inventions unfortunately, he is too busy to respond to every request! If you would like to make contact please contact us here.

Please call our customer service team on +44 (0)203 225 5558 or viathis form and we will be happy to assist you.

Terms and Conditions

Please call our customer service team on +44 (0)203 225 5558 or viathis form and we will be happy to assist you.